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geeteeohguy - very well said!
Old Indian - As far as my case being an exception, I assume you mean PG Classics refusal to correct the situation. On 3 separate purchases. That is the part that really puzzles me - this isn't like buying a used part that there may be no ready replacement for - they are making these kits, so take the bad one back and send out a new good one. It's so simple.
I also just ordered some selector insert lenses from Ames. Two of them had flaws - one had a couple of very light scratches, the other had what looked like a small buffing burn on one spot. One phone call and the new replacements were here in a week. If that was PG Classic, I'm positive I would have been told the lens with the scratch "was not that bad." That's true - it wasn't that bad. But that is not what I bought and paid for. Did I like getting a flawed part - no. But Ames made it right and I would order from them again without any hesitation whatsoever.
Eric - I agree on having a separate section to discuss vendor satisfaction issues - both good and bad. Performance Years has a separate section for that on their forum. Admins - can we get something like this??!
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