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Are they using a commercial heat gun or a hair dryer? If the Heat Gun doesn't work, and I cant see how it cant if used properly, one alternative is to put a microwave heat lamp in frt of effected panel. This MUST be done by a professional as the lamp WILL damage the surface if it's too close. Your last option is to have the dealer contact their body shop to see if they can put car in spraybooth for 45 mins. at 165 degrees. I am in the business so dont worry. The temp will NOT hurt your car in anyway. I bake cars at that temp all year long.
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