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Old 12-08-2004, 11:27 AM   #1 (permalink)
 
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My experience at the local dealership/GTO test drive

First off, let me start by saying that those of you who own a GTO are very lucky and blessed, as this is truly an awesome car and a load of fun to drive. I hope you get many, many years of safe enjoyment out of your vehicles!


OK, so my local dealershiip has four 2004 GTOs on their lot, 3 autos and one manual, which happens to also be Pulse Red. I drove the 6-speed. The 3 auto's are "advertised" as $27,200 in big yellow letters across each of their windshields. The Pulse had no advertised price, just the sticker, which was around $33K, I believe.

The test drive itself: great power and great feel to the car. I wasn't comfortable in it in the sense that it was an unfamiliar car, so that lowered my opinion of it somewhat. I'm sure if I drove it straight for a few days and were more familiar with the feel, I wouldn't be distracted by the "newness." But an overall great car.

(Side note: I don't see how anyone can get close to 29 mpg on the highway like the sticker says. With the instant mpg showing, I was doing 60 mph in 6th gear (on a flat stretch w/cruise control on), the instant mpg was around 24. I just don't see what highway they were driving on that gave them an AVERAGE of 29.)

Now for the fun part: talking with the salesman....First of all, I wasn't planning on buying today, and I told the salesman that up front. No, wait, let me back up even further.......I stood around in front of and inside the dealership for nearly 15 minutes before I had to ask someone for help. I finally walked into their secret management cube and asked "Are you open for business, because no one is treating me like a customer." It was all ass-kissing after that, but a sad display that I had to seek help in a room full of salespeople.

He goes off to work on a pricing sheet, and comes back with pure crap. First off, they start with the sticker price, even though the other 3 GTos on the lot are advertised as $27,200. They offered $7000 for my trade, a 2004 Chevy Cavalier, which is pretty fair, I guess. And there was a "factory rebate" of $5,500.

I immediately call them on the advertised price of the other 3 GTOs, so why wasn't I getting the same deal? The salesman didn't even know the other ones had sales writing ontheir windshields , so he had to go back to his manager and "work some more magic." He comes back with SUPER-DUPER bull**** that I'm actually getting the manual for LESS than the autos, because they are taking the $5,500 factory rebate off the "sale" price of $33,000.

OK, at this point I'm upset that insulting my intelligence, especially when the guy KNOWS I've done my research, as I told him upfront I knew what the current incentives were, when they were changing, and when the 2005s were going to be hitting his lot. It's like they are programmed to ignore what you say and just wait for a break in the conversation so they can interject their next sales routine blurb.

Which in fact, came next with "What's it going to take to get you into this car today?" At this point I lost my cool a bit and told him, "You're going to have to give it to me for free, because I told you up front I wasn't going to buy one today. I told you I wanted to drive an 04 so I can compare it to an 05 in order to see if the increased 05 price justifies the increased horsepower of the LS2.

*blank stare*

It was obvious this guy was ignorant when it comes to the GTO and what is available both now and in the near future. I can accept that, as not all people are enthusiasts, but he continued to treat me as an ignorant customer who apparently doesn't give a second thought to buying a car -- any car.

So, he wanders back to his supervisor for more coaching, and comes back with, "Well, I can't give you a copy of the pricing worksheet we worked out because this incentive is good for today only. Please come back when you're serious about making a purchase."

"OK, thanks." Shook hands and never looked back, nor will I go back when I am ready to purchase. I know I've said it before, but that dealership really is a Stealership. I know not all salespeople and dealerships are like that, and I've actually had several GOOD experiences with dealerships. But this one just continues to insult its customers.

Oh well, that's my story. I just thought I'd share.
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Old 12-08-2004, 11:49 AM   #2 (permalink)
 
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Good move walking away. I refuse to deal with salesguys who think I'm an idiot. If I run across more than one of these condescending salesguys at a given dealership, I won't buy from that outlet.

This was one of the main reasons I did not buy a VW R32 like I had originally wanted and instead got the GTO...the local VW dealer's people did not treat me like the carefully researching potential consumer of high-performance cars I was.

Instead, they treated me as if I was distracted by something shiny on their lot as I drove by, and picked that car out because I thought the color was pretty.

Screw those people.

*edited for horrible sentence structure*
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Last edited by Groucho : 12-08-2004 at 12:03 PM.
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Old 12-08-2004, 11:51 AM   #3 (permalink)
 
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Excellent choice of words, Groucho. You summed up perfectly how they made me feel.
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Old 12-08-2004, 01:19 PM   #4 (permalink)
 
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By the way, a comment on the Pulse Red color: I was disappointed. All the pictures I'd seen made me think the color was a bit darker, perhaps much like the Corvette's Magnetic Red. However, it was much brighter than in pictures, and next to a Torrid Red, there wasn't enough of a difference for me to prefer one over the other.

Then again, I'm not really a fan of red in the first place except the Corvette's Mag Red color, so perhaps that has something to do with it.
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Old 12-08-2004, 02:03 PM   #5 (permalink)
 
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Your experience was the same as mine and I walked.

With the help of these forums I know what others were getting the GTO for so I waited for them to call me back which they did the next day.

At that point I said invoice, plus Rebates plus 3 Certificates. And by the way the color I want isn’t on your lot.
He went and talked to the manager and offered $1000 under Invoice, 2 Certificates and would pick up the car from another dealer.
I took that deal along with the 1.9% 48 month Interest rate.

I’m happy with the deal. I’ve seen others get the GTO for cheaper but the selection was getting thin and I wanted an M6.
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Old 12-08-2004, 02:06 PM   #6 (permalink)
 
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Good for you, and congrats! Sounds like you played it right! It doesn't matter that others might have gotten theirs for less, as long as you're happy with the transaction.
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Old 12-08-2004, 03:35 PM   #7 (permalink)
 
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UPDATE: Oh man, this just keeps getting better and better.....

In the category of Poor Timing, here's what happened next: perhaps you remember me saying in a different thread that I had contacted the dealership via email in an attempt to schedule a test drive. That was a little over 2 weeks ago. With the WORST timing possible, their Internet Sales Manager contacts me this afternoon (and he obviously didn't know I was there this morning) to tell me that there are $5500 rebates on the GTO just announced.

NO KIDDING!!!

Here's what our emails back and forth looked like (scroll down to the bottom to start at the beginning):

Quote:
I'm sorry to hear that and please accept my apologies on behalf of Mr Wiggins. I am a retired Army Ranger and I take great pride in my work and efforts. When something like this happens it really gets me going. I realize its not your fault and again please accept my personal apologies.....Craig

-----Original Message-----
From: Jon [mailto:####@#######.com]
Sent: Wednesday, December 08, 2004 2:41 PM
To: Craig Caudill
Subject: RE: GTO


Craig, no one approached me when I arrived. In fact, after standing around in the lobby for nearly 15 minutes, I finally had to interrupt a conversation your sales people were having in order to find out if you were even open for business. Please don't take this personally, but at this point I am no longer interested in making a purchase.

-----Original Message-----
From: Craig Caudill [mailto:Craig.Cardeel@EddieWiggins.com]
Sent: Wednesday, December 08, 2004 2:44 PM
To: Jon
Subject: RE: GTO

The reason I asked was that all internet customers are supposed to be directed to my office when they arrive. I apologize for the lack of information that was conveyed to you. If you would like to return I'd be more than happy to assist you. Craig

-----Original Message-----
From: Jon [mailto:j####@######.com]
Sent: Wednesday, December 08, 2004 2:32 PM
To: Craig Caudill
Subject: RE: GTO


The sales person is not in question here, as he was only reporting what his manager told him. I knew for a FACT that the incentive was for more than just today. I also know you've had these GTOs sitting in your lot for over a month with the advertised special of $27,200 written in large letters on the windshields. And I know the 2005 models are going to be hitting showrooms by the end of this month.

-----Original Message-----
From: Craig Caudill [mailto:Craig.Cardeel@EddieWiggins.com]
Sent: Wednesday, December 08, 2004 2:33 PM
To: Jon
Subject: RE: GTO

Who was your sales person?

-----Original Message-----
From: Jon [mailto:j####@#####.com]
Sent: Wednesday, December 08, 2004 2:16 PM
To: Craig Caudill
Subject: RE: GTO


I know, I test drove the vehicle this morning. Although your salespeople claimed the $5500 rebate was "for today only" I knew it was
the new incentive coming out.

-----Original Message-----
From: Craig Caudill [mailto:Craig.Cardeel@EddieWiggins.com]
Sent: Wednesday, December 08, 2004 2:18 PM
To: Jon
Subject: GTO


Jon,
There is now a $5500.00 rebate on the 04 GTO. Please call my cell number if you are still in the market. 808-0399 Craig Cardeel Eddie Wiggins Buick, Pontiac, GMC
Toll Free: 1-800-273-0222
Phone: (478) 929-0222
Fax: (478) 923-9316
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Old 12-08-2004, 03:50 PM   #8 (permalink)
 
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My experience with the salesman at my local Pontiac dealership was heavenly! I had a day off and figured I spend some time with my wife shopping and having a nice lunch. It turned into HER wanting to look at the Dodge Magnum , which we did. Leaving the Dodge dealership less than impressed with the Magnum we stopped by Acura, Nissan, Volvo & Cadillac dealerships finding nothing very interesting at all, save the CTS-V, which is WAY out of my price range. I suggested that we check out the GTO, of which she knew nothing. Upon entering the showroom, there was a blue GTO sitting there, which my wife thought was a G6 or a Grand Am. My salesman who I like to call Dennis Hopper, cuz damn he sure looked like him, was a charming 50+ year old GTO freak. After the typical sales blather he suggests that we take it for a spin. He gets the keys, plates it up and away we go. He tells me to take it out onto the interstate, which i do. I look down at the miles on the car and notice that there are almost 950 of them. I look over at Mr. Hopper and ask if this is a demo car, which he responds that it is and to feel free to open it up. After hitting 110 then hammering the binders to make my exit, I dump it down to 2nd and throw the thing sideways getting onto the surface streets, power shift 3rd then back off and casually drive for another mile or so to the next right turn which takes us back to the dealership. I do a 4 grand dump and power shift up until 120 then it happens, or at the time so I think it happens. I look over at Dennis Hopper and say "so this thing is governered at 120?" He says "No, why would you say that" and I say "cuz it just cut off at 120, either its governered or we just ran out of gas"

Guess which one it was.

We coasted back into the dealership and I appologized for running his car out of gas. We went back into the showroom, he took some info from me and I heard from him once asking me what I planned on doing. I told him to call me when he gets his '05 in so that I can take one for a spin. hehehehe.

By the way, the wife was TOTALLY impressed with this car. She said that it has the most comfortable seating, front and rear, that she has ever been in.

Now it is just a matter of waiting for a yellow, 6m to make it to a dealership near me!
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Old 12-08-2004, 03:55 PM   #9 (permalink)
 
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See? Now that's awesome, and that's how it's supposed to be! My salesperson knew NOTHING about the GTO. He didn't even know where they were located on the lot. I had to walk him over to their "inventory" to show him.
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Old 12-08-2004, 06:03 PM   #10 (permalink)
 
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Quote:
Originally Posted by SDMF Jon
See? Now that's awesome, and that's how it's supposed to be! My salesperson knew NOTHING about the GTO. He didn't even know where they were located on the lot. I had to walk him over to their "inventory" to show him.
Sorry you had such a bad experience at your dealer.

Mine couldn't have been better. I walked in, asked for the sale manager, explained to her just was I was looking for, took the only manual they had on the lot for a test drive, and upon coming back to the dealership told her exactly what I was willing to pay for it (dealer invoice, less holdback and floor allowance, and less rebates) and told her what color I wanted and what dealership had it.

It took her a few days to get the car I wanted transferred over and upon my arrival at the dealership, she informed me that she was going to do me one better and also give me an additional $1,000 in dealer incentives that they had to use by the end of the month or they would lose them. They also ordered a couple of the smoker's packages (for the additional accessory outlets) and threw them in as well.

In all, I paid less than $25,000 (including TT&L) before my trade-in, which they surprised me with by offering me private party selling price for instead of dealer trade in.

Good luck in your hunt. I'm sure you'll fine the one you want and I hope you have a better experience at a different dealership.

Greg
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