bsmcall

It's still stuck at the dealership because They won't align my 11,500 mile Goat because the mileage is "too high". They checked it (the alignment) at 6600 miles because the inside of the front tires were cupping and worn significantly more than the rest of tire. They said it was in spec and They rotated the tires. 5,000 miles later and the front tires are worn so bad on the inside that the tires go "Whomp, whomp, whomp." The rear tires also wore unevenly but only as to being uniformly tapered to the inside.

They say they cannot align my Goat under warranty because the miles are "too high", and, even if they did, their machine says only the right front caster is out by .3degree. What about all the abnormal wear on the other tires??? Whether I pay for it or they do, how can I convince them that all the settings on all four corners need adjusted???

They really can't be that stupid, right

I bought Pontiac's flagship car and I get stupid responses like this???

Quote of the day

DEALER "Brian , have you hit any potholes with your car?"
BRIAN "This is Pennsylvania isn't it?"



Pontiac, can you help me, pleeeease?

My 8mo old Goat doesn't drive like new anymore and they say too bad

 

RookWV

Is it out of your warranty mileage? Doesn't sound like it is....I'd call Pontiac/GM and/or find another service center.

Pontiac/GM Customer Service

When calling, please have the following information available:
Your name, address, and home and daytime telephone numbers
Your Vehicle Identification Number (VIN), which can be found on your registration
Dealership name and location
Vehicle delivery date and current mileage
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Customer Assistance Center


Inside the U.S.: 1-800-762-2737
Inside Canada: 1-800-263-3777


GM Customer Service:
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b_a_betterperson

I'm a Pittsburgh native and get back every so often. If I lived there year round, I'd have a 4x4 truck of some kind and that's it. Those aren't potholes. They're potcanyons! Go Steelers!

Toebee

I feel for ya dude..! I live north of Boston and when I do drive the Goat, I spend most of the drive dodging potholes. The reality of it is, you can never dodge all of them.

Anyway.. good luck with GM Customer Service.! I hope they make it right.!

Xman

I've owned 5 GM vehicles in a row now and have learned that the warantee on wheel alignment expires at 7500 miles. I think your only case is to argue with Pontiac that you did bring the vehicle in during that period but no maintanence action was taken.

You might think about it this way. With that much tire wear and with them telling you there was nothing wrong the first time and now that it is only out by .3 degrees, do you want them aligning your car to begin with? I think I'd find a specialty shop that works with 4-wheel independent suspensions and have them do it right and return your confidence in the vehicle.

And get a life-time align to counter all the pothole "attacks" that are in your furture!

Tom

my aurora was aligned at 22k and 26k under warranty. but my complaint was a shimmy at highway speeds for which a TSB was issued, that the dealer ignored.

i wuld focus more on the tire wear than the alignment. how bout if GM replaces the tires you pay for a four wheel alignment. but, if something is wront with the front end that caused the tire wear they replace that part, and if it then needs an alignment GM picks up the tab.

__________________

bsmcall

All great suggestions everyone, but I can't do anything since it's still at dealership while we discuss the finer points and they won't release it just yet (no one to unlock the service department on my schedule.) It's only been there since tuesday.

On a brighter note, they did fix the ambiguousness in the heater knob (So they say.)

It still will have to go back because:

1. My dealer installed "performance" vinyl stripes are stained and they've agreed to replace them .

2. The monkey running the impact gun scarred the lugholes on the front left wheel when they rotated the tires free of charge last time (When they said it was in spec the first time.)

3. The right rear wheel rim paint is blistering around the center cap and they have to send the wheel out for refinishing (At least 2 days Goatless.)

4. I just can't convince them that the windshield washers should squirt instantly when you hold them on, not after a half pass of the wipers.

I get the last laugh because I'm the fleet manager of a construction company and I just finalized paperwork for the purchase of 2 (two) $40,000 pickups at the dealer farther away.

If making a dent in their wallet doesn't drive the point home that I'm dissatisfied with them and not my Goat, I don't know what will. $80,000 in lost sales right now, plus the three pickups scheduled for purchase in the next model year, all lost over a $80 dollar alignment and the cost to break down, flip over, and remount the front tires.

quadman

which dealership is giving you a rough time?

bsmcall

Not neccesarily a hard time, but certainly we are in disagreement over what tire wear should be like and how windshield washers should work. Without mentioning names, let's just say I can't quite see my car from here without binoculars.

Xman

If you can flip the tires and still use them, it doesn't sound like it is that bad. Keep us posted.