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Originally Posted by burnz
If you can, post what the out come was. I know when I took out the therm. in my firebird it would over heat, they gave me the wrong one. so I left it out. once I put the new one I she was fine. had a buick centry that the therm. started to stick the fans wouldn't turn on and you could watch the temp. gauge drop evey time the them. opened. ether way good luck.
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Right now I have such a red ass about my dealer I can't see straight because my blood pressure has my eyes bulging.
Yesterday morning the wife took the car to work. She had to stop THREE times in order to let the car cool off. After telling me this, I left my job and went to get the car to take to the dealership. In about a three mile drive to the dealership, I had to stop one time to let it cool off. At the dealership, it was starting to heat up again and the service manager witnessed it doing this. I left the car thinking they would fix my problem but when I got the call to pick it up, I asked what they did. They reponded that their "technician" couldn't find anything wrong with the car mechanically and simply washed the bugs out of the radiator. He said that fixed the problem.
Now after I told him AGAIN the full history of the symptoms he still said that the radiator was plugged with bug guts. I replied, "How in the hell could a plugged up radiator make an engine run hot and then all the sudden let it cool off and then how could that car be driven 3000 miles with no heating problems in near 100 degree heat and then the so called plugged radiator all of the sudden make it run hot again after that extended period". He still stuck with his story.
By this time my blood is boiling. I told him in my experience of over 40 something years of working on a farm around tractors, trucks, power units and other machinery his explanation was nothing but bull hockey. I told him they had NOT fixed the car and that the thermostat needs to be replaced. He responded that they could not simply "throw" parts at a problem like that. Dang, now that was a brilliant answer! Anyone with any mechanical ability would know that a sticking thermostat is one of the most likely causes of my complaint and THAT is one of the first things to investigate. They refuse to change the thermostat.
I told the service manger then that what he was trying to get me to do was to take my car home with a known heating problem that hasn't been fixed, drive the car and potentially destroy a very expensive engine all because of a $20 thermostat that they refuse to replace. That is utter insanity in my opinion. He still said it is fixed.
Incidently while the wife came in from work today, the car started to overheat again but fortunately didn't get too hot before it started cooling off again. Now if I was the a**hole the dealer thinks I am, I should just let the temp go the next time and fry the engine. Then I would write a letter to GM telling them the full story and let the dealership explain to GM why they have to replace a multi-thousand dollar engine on warrenty all because of a $20 thermostat the dealer refused to replace.
On a side note I told the service manager their use of the word "technician" is misleading. In every shop I ever been around, there usually are one or two folks working in the back who genuinely know what they are doing and the rest of the crew are, on the whole, ignorant on how to diagnose and repair a modern automobile with all it's technical sophistication. A technician, by my definition, knows all aspects of his job and knows how to solve problems using his own skills and knowledge. I don't think attending a service seminar a couple of times qualifies anyone as a technician. Whatever happened to the term "mechanic"?
Anyway, I don't think the service manager a Jim Taylor Chevrolet in Rayville, LA likes me any more. Be assured that doesn't bother me much.
I will keep you guys informed on how this washes out. -Jim