You know- this type of stuff is the very essence of why GM, Ford, and Chrysler suck; Yes, I know that's quite a broad brush.
There's no integrity, and they are ALWAYS a day late and a $1 short.
Let's save 9 cents now so we can pay out $5 later- that's the brilliant short-sighted thinking that made Toyota #1.
If this is what GM is all about, they can stick their G8.
I've owned lots of different cars- I currently drive a 2006 BMW 330i and a 2004 Nissan Pathfinder- I don't like or dislike domestics or imports- I simply like great cars. I'd have Z06 if I could afford one.
And, I'm not naive enough to think that Nissan or BMW are saints, but I doubt they would have dealt with this in the same way.
Nissan and BMW keep building factories, and the domestics keep shutting them down. Too bad.
Urnuts...did you forget about Toyotas Tundra recall and their Prius problems. Do not pen this as only a GM problem. If you want something other than a GM car to drive...by all meand buy it. I love my GTO and have always bought GM except for on vehicle, which was a Ford truck.
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Urnuts...did you forget about Toyotas Tundra recall and their Prius problems. Do not pen this as only a GM problem. If you want something other than a GM car to drive...by all meand buy it. I love my GTO and have always bought GM except for on vehicle, which was a Ford truck.
All the makers make a mistake now and again, I was only referring to the way things are handled- my personal experience with GM has been one of short-sightedness; And I think that mentality has been pervasive in the domestic auto industry for many, many years.
I've had problems with GM vehicles over the years, and when I mention it to the service department, they look at you as if you have 3 heads, when the problem or issue is well-known and way beyond the "huh?" stage.
When I have had similar level issues with other vehicles- generally non-domestic, they pull out TSB, and say they will take care of it; Rarely an argument or the "hmm, that's the first I've heard of that" I get from my GM or Ford Service people.
This is a perfect example- GM knew there was a problem. And a serious safety one, at that. Deal with it. Take responsibility and resolve the issue. I think that when you buy a car you are buying the company that built the car, as well.
I had an Chevy truck and the wheels all started the blister and pit at 10,000 miles and 1 yr- you would not believe the bull**** and excuses I had to deal with at multiple levels to get the problem resolved.
Last week I had a similar issue on my new Tacoma pickup- not too bad, but I wanted the service guy to take a look and see what he thought. Wasn't even sure if I wanted them (2) replaced. His response? "I'll have 4 new wheels here day after tomorrow- that's not right"
Maybe I had a lousy Chevy dealer and a great Toyota dealer, that would not surprise me.
But what a great opportunity for GM to have really stepped up and done the right thing.
I LOVE the new G8, but doubt I'll buy one.
I also have terrible Pontiac dealers around me, that alone will be a deal-breaker.
As a Service Consultant at a Toyota and a former GTO owner I can state that when a client has a concern with a Toyota we typically do what needs to be done to take care of the client. I have seen Toyota pay to rebuild engines at over 80K. It is true that the Tundra and Sequioa did have a recall, The difference is in how the recalls were handled. We called our clients and set up appointments and in some cases provided a loaner vehicle. That is the
difference. Sorry, not trying to piss anyone off, just stating inside facts.
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not that there were/are issues- just the way things are handled.
The level of integrity you have when you deal with somebody who just spent $35,000 on one of your cars. Forget the fact that this is clearly GM's fault- no grey area here.
"Customers for life" sounds corny, but it's something Toyota (just an example) embraced 30 years ago- and GM still can't figure it out.
I mean, at this point, when somebody at Ford or GM (don't even ask about my 2005 Escape- after 5,000 miles I drove to nearest Nissan dealer, picked out a Pathfinder and said "I don't care what the trade is on the Escape") looks at where they want to go as a company- JUST LOOK AT TOYOTA. No need to reinvent the wheel.
Maybe the blowhard beancounters at GM (I know, I keep picking on GM) need to wear bracelets that say "WWTD".
not that there were/are issues- just the way things are handled.
The level of integrity you have when you deal with somebody who just spent $35,000 on one of your cars. Forget the fact that this is clearly GM's fault- no grey area here.
"Customers for life" sounds corny, but it's something Toyota (just an example) embraced 30 years ago- and GM still can't figure it out.
I mean, at this point, when somebody at Ford or GM (don't even ask about my 2005 Escape- after 5,000 miles I drove to nearest Nissan dealer, picked out a Pathfinder and said "I don't care what the trade is on the Escape") looks at where they want to go as a company- JUST LOOK AT TOYOTA. No need to reinvent the wheel.
Maybe the blowhard beancounters at GM (I know, I keep picking on GM) need to wear bracelets that say "WWTD".
I agree with you 100%. I remember working for Chevy and I also know my experience owning a Nissan. GM and most domestic carmakers just want to keep you in the showroom long enough to sell you a car and boot your ass out. Nissan, Toyota, and Honda will give you great service and pretty much bend over backwards to make you happy any way they can the second you have a problem with your vehicle. That's why when I went to the Pontiac dealer here in Tempe I was so surprised at how good their service was I left with a smile on my face, which has never happened with any domestic dealer I can remember.
You know- this type of stuff is the very essence of why GM, Ford, and Chrysler suck; Yes, I know that's quite a broad brush.
There's no integrity, and they are ALWAYS a day late and a $1 short.
Let's save 9 cents now so we can pay out $5 later- that's the brilliant short-sighted thinking that made Toyota #1.
If this is what GM is all about, they can stick their G8.
I've owned lots of different cars- I currently drive a 2006 BMW 330i and a 2004 Nissan Pathfinder- I don't like or dislike domestics or imports- I simply like great cars. I'd have Z06 if I could afford one.
And, I'm not naive enough to think that Nissan or BMW are saints, but I doubt they would have dealt with this in the same way.
Nissan and BMW keep building factories, and the domestics keep shutting them down. Too bad.
You obviously don't know Toyota. They will do anything to hide a recall. Take a look at their engine sludge problem. Basicly Toyota sucks. Their quality is nothing more than a perception!
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