Dealer joyride - Pontiac GTO Forum
User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 15 (permalink) Old 03-15-2011, 08:35 PM Thread Starter
 
Join Date: Jan 2009
Posts: 6
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Dealer joyride

I just took my 05 GTO with 30k miles to the CarMax for warranty service. The CarMax did not have the proper diagnostic equipment to correct the error (ABS Fault / Brake Warning), so they towed the vehicle to the dealership about 3 miles away. The dealership kept the vehicle over the weekend and then said that the part came in on Monday but was damaged. So CarMax gets my car back today (Tuesday) and gives it to me. I get in and the TRAC OFF will not deactivate and I notice that there is an 80 MILE!, thats right 80 MILE! difference. I look further and notice receipts from the weekend sitting on my seat in a brown paper bag. I didn't leave the lot of the CarMax and immediately went back in to service and they were dumbfounded. We checked all the paperwork together and figured out that the dealer had incurred all the mileage. What recourse do I have?
ICE05 is offline  
Sponsored Links
Advertisement
 
post #2 of 15 (permalink) Old 03-15-2011, 08:47 PM
 
Join Date: Jul 2010
Posts: 468
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Between you and the dealer nothing typically as you didn't directly deal with them. However CarMax has to go after the Dealer, then you have to get compensated thru CarMax (as you signed your car over to them they are responsible for 3rd part suppliers they use).

But it might depend on your states local laws.
LS2 MN6 is offline  
post #3 of 15 (permalink) Old 03-16-2011, 07:07 AM
Super Moderator
 
GTO JUDGE's Avatar
 
Join Date: May 2005
Location: Lancaster, PA
Posts: 8,433
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 19 Post(s)
Garage
Quote:
Originally Posted by ICE05 View Post
I just took my 05 GTO with 30k miles to the CarMax for warranty service. The CarMax did not have the proper diagnostic equipment to correct the error (ABS Fault / Brake Warning), so they towed the vehicle to the dealership about 3 miles away. The dealership kept the vehicle over the weekend and then said that the part came in on Monday but was damaged. So CarMax gets my car back today (Tuesday) and gives it to me. I get in and the TRAC OFF will not deactivate and I notice that there is an 80 MILE!, thats right 80 MILE! difference. I look further and notice receipts from the weekend sitting on my seat in a brown paper bag. I didn't leave the lot of the CarMax and immediately went back in to service and they were dumbfounded. We checked all the paperwork together and figured out that the dealer had incurred all the mileage. What recourse do I have?
First check the mileage IN and compare it to the mileage out on the repair order. If they didn't document the mileage IN or fabricated it you'll have no way of verifying your accusation.

Even if its properly documented you will get this ~~ <, >. They will both blame each other. You'll get even more pi$$ed. Their "test" drive to make sure it works could have taken them on a tour of the country.

NEVER EVER EVER take this type car to a run of the mill garage, MOST have NO CLUE on this type car. You are dealing now with a middle man. You buy a cheap insurance policy you get cheap service.

Bite the bullet on this and learn from it. If there is a next time, go to a shop that has expereince on this type car and deal direct and verify mileage with a service manager when dropping off. Most invoices list the service tech's name on it.

Anyone who takes this car to a Pep Boys, or a Walmart, or a K-Mart type place for involved work...money you think you're saving may end up costing you 2x to fix what they may have made worse. Take a look around those places and count how many corvettes or other high end vehicles are in there for work.

President: GTO Association of America
www.gtoaa.org


GTO JUDGE is offline  
 
post #4 of 15 (permalink) Old 03-16-2011, 08:01 AM
 
jetstang's Avatar
 
Join Date: Nov 2008
Location: Niceville, FL
Posts: 3,376
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Garage
It stinks people think they can joyride your car, good luck with the fight, although I don't think you'll get much from them.
I had my 78 Vette in for paint at a shop. I went to check on it and it was gone. Called the guy up and he said he took the car home to protect it as the shop was in a bad neighborhood. Went by his house and it was a mobile home.. Took the car out of there, found lotto tickets from multiple days and fast food bags.. He was going to paint the car cheap and was doing a good job on the bodywork. But, you get what you pay for when you deal with people like this.

Burning rubber since 1982!!
My photobucket, lots of dif car pics.
http://s411.photobucket.com/home/jetstang
jetstang is offline  
post #5 of 15 (permalink) Old 03-16-2011, 08:35 AM
 
Gotagoat's Avatar
 
Join Date: Jan 2006
Location: Columbia, SC
Posts: 621
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
A few years ago I left mine at a shop I'd been doing business with for 20 years. The owner was out of town and I left instructions with his 20-year old son that no one was to drive my car. Went to pick it up the next day and it had 30 miles on the trip meter. Long story short, the owner gave me a bulls**t story about test driving but we both knew his son had taken it home the night before. That was the end of that business relationship. But there's not much else that can be done about it.
Gotagoat is offline  
post #6 of 15 (permalink) Old 03-16-2011, 09:36 AM
 
pocketmaster's Avatar
 
Join Date: Feb 2010
Location: Weatherford, Tx
Posts: 252
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by ICE05 View Post
I just took my 05 GTO with 30k miles to the CarMax for warranty service. The CarMax did not have the proper diagnostic equipment to correct the error (ABS Fault / Brake Warning), so they towed the vehicle to the dealership about 3 miles away. The dealership kept the vehicle over the weekend and then said that the part came in on Monday but was damaged. So CarMax gets my car back today (Tuesday) and gives it to me. I get in and the TRAC OFF will not deactivate and I notice that there is an 80 MILE!, thats right 80 MILE! difference. I look further and notice receipts from the weekend sitting on my seat in a brown paper bag. I didn't leave the lot of the CarMax and immediately went back in to service and they were dumbfounded. We checked all the paperwork together and figured out that the dealer had incurred all the mileage. What recourse do I have?
I feel your pain on this one. I had my front end alligned and the technician test drove it for what seemed like an eternity. I went as far as to complain to the management of WHY he needed to test drive a front end allignment when he has the machine to tell him if its camber/caster/toe what ever. Fact of the matter is we have vehicles that allot of people are curious about and envyous of. Its tough to trust anyone these days for sure.

God Bless Billiards!!!!
pocketmaster is offline  
post #7 of 15 (permalink) Old 03-16-2011, 02:00 PM
 
jpalamar's Avatar
 
Join Date: Jul 2008
Location: Boyertown, PA
Posts: 3,765
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I would get a lawyer if the milage is documented on the paperwork. Keep the receipts... and see what kinda damage you can do to the dealer. I hate dishonest service.
jpalamar is offline  
post #8 of 15 (permalink) Old 03-16-2011, 04:20 PM
 
Join Date: Jan 2009
Location: Grand Forks, North Dakota
Posts: 353
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Garage
If the dealership is corporately owned make sure to call their corporate office and vent your complaints. That will be sure to make someones life worse than it was before. You could also tell Carmax that when they get the customer survey from GM to let you fill it out. Most dealerships employees get a monthly bonus based on their dealerships customer service index score. Sometimes all it takes is one bad survey for the entire parts and service departments to lose their bonus. That will pi$$ off those employees thus leading to a poor working environment for the technician who took your car for a joyride. I realize it doesn't fix your problem but sometimes theres nothing wrong with a little sweet revenge.
mikes06goat is offline  
post #9 of 15 (permalink) Old 03-16-2011, 05:22 PM
 
Join Date: Dec 2009
Location: philadelphia
Posts: 16
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
thank god it wasnt my dealership ya i work at a gm dealership and they do live and die by the surveys thats y we no better then to do dumb stufff like that too bad for them who fouled up ur mileage sorry to hear about your bad experience. i do all my own work on my car but if i didnt i would have a hard time trustin other people to work on it
LS6wantabe is offline  
post #10 of 15 (permalink) Old 03-16-2011, 07:01 PM
 
RJ_05GTO's Avatar
 
Join Date: Jul 2008
Posts: 505
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
This is exactly the reason why I try to do all of my own diagnostics and mechanical work. No one will ever care about your car as much as you do and they will never work on it like they are working on their own cars. The few times I had taken in my vehicles for someone else to work on it. It was always something if not some things. I took my silverado to the dealer for a warranty repair and they put a ding in my door. I took my wifes explorer to a shop for a intake gasket because I just didnt feel like doing it and they put light scratches all over the top of the front fenders and they left the valve covers loose so it leaked oil like crazy. I hate even putting tires on my cars because there are always new scratches on the wheels. I put a set of tires on my Cavalier and saw where they layed the tire up against the rear quarter panel and left a black rubber skid mark and half a mile down the road one of the weights flew off and clanked around in the fender well before it was ejected... I understand SOME things happen but for the most part at least where I live I have noticed that people dont take pride in their work and have little respect for other peoples property.

05 GTO A4- Svede otrcai, Fast 102, Livernois stg 2 ported heads, Texas Speed 224R cam, Pacesetter LT's, Edge 3000 stall, Kooks afterburners, Pedders 0 drp rear springs and shocks, MT et streets, 418rwhp/391rwtq, [email protected]
RJ_05GTO is offline  
Sponsored Links
Advertisement
 
Reply

  Pontiac GTO Forum > The 2004-2006 GTO > Service, Maintenance and Technical Discussion

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Pontiac GTO Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
New GTO woes/ dealer to dealer raspantienator 2004-2006 GTO General Discussion 9 01-05-2008 08:42 PM
I think I'll be going to the dealer soon.... sniper.x611 2004-2006 GTO General Discussion 3 03-18-2007 12:24 PM
Went To Dealer KURT Exterior Discussions 2 08-10-2006 02:44 PM
Need help on this quote from a dealer? Grandpx 2004-2006 GTO General Discussion 7 06-02-2005 09:14 AM
Dealer Laughed at me NEW2GTO 2004-2006 GTO General Discussion 5 04-23-2005 12:07 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome