and far more inconvenient at this point. They've had my Goat since Weds 9am.
It's about 115am EST Sat 3/11/06 as I post this...had a long evening with wifey. I spoke with my dealer about 3pm EST on 3/10/06. Said the GM engineer dude would be there on monday and something about this same issue being delt with at another dealer as a result of a GTO that needed cruise control fix/replacement.
He then says something about their (dealer) computer needed to be configured for pass through communication with my GTO's computer and that the ICM, PCM, PIM
(yadda yadda) all need to talk and this guy will get it all configured. I ask why they aren't configured to talk to the Goat, he said they were but went back into how the acronyms all need to work together to get the Goat running.
Well I told him this cannot be a jerry-rigged, band aid application to get my Goat out of the garage so that I could have a problem miles down the road, after the warranty runs out in 12K+ more miles or when the Goat needs another service the requires the computer to be shutdown and restarted/reloaded. If they fix it, we're talking extending my warranty or something like that although specifics weren't mentioned. He did say he would address that concern after we determine what our progress turns out to be on Monday. I told him I had two questions...is the product defective or the dealer service?
No matter how it turns out...I must remain in a GTO. So we'll see. To be honest I only want my original GTO back in solid working condition and protection against future defect. I would prefer this to be dealer incompetence in servicing GTO's instead of a defective car.
I'll post an update on Monday night.
Thanks for the feedback.
Originally Posted by b_a_betterperson
Good grief. That's unbelievable. Look on the bright side, at least you have a full weekend to do as many neutral drops in your Grand Am courtesy car as possible. As for your car, I don't think GM's going to fight you too hard on this one -- as it's one of their dealers that barfed on themselves.