More strut rub issues
I've been reading some older posts about the strut rub issues and have a question.
Let me give you some background. I'm the parts manager at a Pontiac GMC store, and we have a customer with the strut rub issue. We hav'nt seen this problem before, and I've searched in SI for any bulletins on the problem.
I own a 2005 myself and hav'nt had any troubles, but I have just over 5,000 on the car, and the origional KDWS tires.
Our customers car has non OE tires but they are the factory size. We are really thinking that the corss sectional shape of the tire is causing the rub. It seems to rub equally on both sides.
Has anyone had the strut rub with the OE tires? I know the clearance is tight to begin with, and I really think the KDWs are a bit slimmer "in the hips" than some of the other tires out there.
I know that many of you have had bad experiences with dealers and their service reps/departments, but we really want to help this guy.
Personally, I am really just one of you guys and would like to see our customer get taken care of. Any help you can provide would be greatly appreciated.