Need recommendations on GOOD dealers in Milwaukee/Waukesha(preferred) area
I live in the Menomonee Falls area,and have been taking my cars to Frascona Buick for awhile..He retired and Brookfield Pontiac took up his records and buick dealership,so I took my Monte SS there for work.Well now that I have this GTO,I decided to keep using them for questions or problems.
First issue I had was,upon purchase of the car from Foster Pontiac(hes retiring also),the car did NOT have a second set of keys,NO glove box keys,and NO security card thats supposed to come with the vehicle when new.
First step was to get a secondary ignition key with transmitter.I ordered the key etc..Got a phone call that the key was in,so I went to pick it up.Low and behold,it was an uncut key.The parts guy that took care of me was a great guy,very friendly,and told me that person who handled my call,was leaving the job to go back to another dealership,and that he would have to reorder the key,this time using my VIN,cut from the factory.
2 days later I called and inquired about getting 2 glovebox keys made,along with a new security card.I was quoted at $3 for the card,and a minimal amount for the keys.So i told em to go ahead and tack it on the order with the other key.
Called today to check on the status of the order.My new ingnition key/transmitter is in,but he was waiting on a door light that I had also purchased.I inquired about the glovebox key/card,and he told me to hold on,he well get the parts guy who handled that for me.
Parts manager came on,and I asked.He told me that according to his supervisor,there is NO way I can obtain this security card anymore,and that he was waiting for his GM guy to call back about the keys.
Unhappy with this outcome,I called Pontiac myself,and spoke with a real nice woman.I told her my issues,and that basically the dealership told me im screwed as far as the card comes.She laughed at this,and told me that I was far from being screwed,and proceeded to transfer me to another very helpful woman.
She took my info(name/address/VIN/dealership) after I told her the whole story.She put me on hold to research what was going on.She came back and told me that the dealership is where I would get this card from,along with the glovebox keys,and gave me a ticket number.I told her I was taking my car in for the shifter rattle and clunking noise from the passenger side rear,and that I would inform the parts people of what she said,and that I would have them call Pontiac and use the ticket number I had opened.
I called the dealership back,and talked to the parts manager(whom is the same person that told me his boss said NO way to get that card).He seemed shocked that I called Pontiac,and even more shocked when I told him what the woman told me.He also said that in his 6 years working there,hes never heard of them cutting keys at the dealership,and that they do not have the equiptment.
I told him the 800 number to call,and the ticket number to reference,and maybe that will make things alittle more clearer as to what I was advised of.If Brookfield Pontiac wants to give me a hard time over this,is there any other dealers that anyones dealt with,that seem more personable and more customer friendly in the Waukesha/Milwaukee area?
Yes I posted this on another GTO forum,but the more choices the merrier
Last edited by Tower; 10-19-2006 at 01:12 AM.
Reason: updating info