OMG Decent service at a GM dealer!!! HALLELUYA!! Heaven on earth! - Pontiac GTO Forum
User Tag List

LinkBack Thread Tools Display Modes
post #1 of 7 (permalink) Old 10-28-2008, 06:04 PM Thread Starter
Join Date: Apr 2007
Location: Los Angeles
Posts: 317
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
OMG Decent service at a GM dealer!!! HALLELUYA!! Heaven on earth!

So I dropped off the goat... with some issues.

1. Transmission whine. I replaced the fluids, it's still singing, so they're tearing it down to either rebuild or replace. I'll be carless for 5-10 days. no charge.

2. Broken window trim.... replaced under warranty.

3. Rear bumper pops out a little. Fixed by dealer... loose clip.

4. Collapsed trunk liner... though my fault for sticking a jack in the trunk, they replaced it ... no charge.

5. Passenger seat rattles... adjust latch, tensioned handle... no more rattles at no charge

6. Steering wheel bubbles... replaced at no charge.

7. Squeak on cold starts.... replaced belt and tensioner... no charge.

I am amazed! Not only did they fix all but the tranny in less than 24 hours, they are actually calling me back, and answering questions about the LS7 clutch swap. What's going on? This is not a GM dealership... I had to double check and make sure it didn't say Lexus, or BMW on the front. I'm seriously in shock! I was expecting arguments, headbutting and attorney phone calls.... instead I got something I haven't seen in Los Angeles in years.... SERVICE!
exwrx is offline  
Sponsored Links
post #2 of 7 (permalink) Old 10-28-2008, 06:11 PM
GM4life's Avatar
Join Date: Mar 2007
Location: RAF Lakenheath, UK
Posts: 4,162
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I had good luck so far getting stuff fixed when it was under warranty.

GM4life is offline  
post #3 of 7 (permalink) Old 10-28-2008, 06:45 PM
alsgto04's Avatar
Join Date: Nov 2007
Location: Chicago,Il
Posts: 1,303
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Well im glad some people do get the right respect at those dealerships.
alsgto04 is offline  
post #4 of 7 (permalink) Old 10-29-2008, 05:27 AM
Super Moderator
GTO JUDGE's Avatar
Join Date: May 2005
Location: Lancaster, PA
Posts: 8,433
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 19 Post(s)
GM is hurting for business. Maybe they had nothing else to do?

President: GTO Association of America

GTO JUDGE is offline  
post #5 of 7 (permalink) Old 10-29-2008, 08:15 AM
Former Super Moderator
Rukee's Avatar
Join Date: Feb 2007
Location: South Central Wisconsin
Posts: 9,919
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 21 Post(s)
Originally Posted by GTO JUDGE View Post
GM is hurting for business. Maybe they had nothing else to do?

The GM dealer here is in deep $$$ problems. New cars are not selling, the repair end of the dealership is in hardship (every time I go there for parts the shop is empty sept for a new car or two they are washing/waxing) they have volunteer layoffs with techs going home at noon every other day. I'd hate to be that dealer with a half to three quarters of a million sitting on the lot in new cars and not selling hardly anything. I bett they were happy to see that warranty work come through the door.
Rukee is offline  
post #6 of 7 (permalink) Old 11-04-2008, 09:07 AM
Join Date: Oct 2008
Posts: 63
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Damn, you're lucky. I have a literal horror story with the dealer I have, they are giving me the shaft like no other:

I did an inspection with techs at the shop I work at, and went back to the dealer with a list of things. And apparently they're not going to fix a leak between the engine and the trans because "it's seeping more than leaking, not bad enough to repair", or replace badly cupped tires that somehow passed safety, they won't replace an air conditioner belt because it somehow isn't covered by the warranty, or give the damn car an alignment even though it pulled the right since before I bought it, the crack on the disc where the 2 pieces of the driveshaft connect is apparently normal wear. It gets even worse, last night when I was replacing the a/c belt I turned the car on to make sure everything was on right when there was kind of a weird sound coming from the engine. We didn't think we'd be able to figure out what it was just from the sound but on a hunch one of my friends told me to take of the air intake. So I turned the car off, took off the tubing, and got a bar to keep the gas pedal at WOT and take a flashlight to look inside and there's a small puddle of fluorescent green crap. Apparently the dealer put in engine oil dye so that they can see how bad the leak really is; don't know what color it is, but I'm almost positive that the dye mixed with oil was the fluorescent green crap in my intake.

I swear, if they try to dick me around the same way they've been doing I'm going to sue them to take the car back and refund me my down payment and the first month's payment and I'll go find another GTO.
Copasetic is offline  
post #7 of 7 (permalink) Old 11-07-2008, 12:42 PM Thread Starter
Join Date: Apr 2007
Location: Los Angeles
Posts: 317
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Take it to Rydell

So, GM is totally wooeing me... lol. The tranny is back ordered, which I expected. I initially expected 2-3 weeks for them to order all tranny parts and install them. They're replacing the entire unit, along with the rearend. To my utter shock, they offered to obtain a rental car for me! I about had a stroke! Again, I check the surroundings... Goodwrench logos...check, GMPP Brochures.... check... yes this is an American dealership.

Now, I'm still under the original 3/36 warranty, and really doubt that this level of service will be expected/maintained if I had the extended warranty. A buddy of mine has a GMPP on his truck, yet still had to come out of pocket for several of the repairs. What's the point of a $3K service plan, if you're still spending money? I can't think of any repairs that would warrant that kind of cost, and if it's modded, well no service/warranty will cover you anyway. So, though thankful for GM doing the right thing this time, I'm not getting suckered into their "Starmark-like" (MBZ Bumper-Bumper 100k/6y) offering. GM does not cover B-B on their extended warranties. If you're reading the fine script, they cover the block, transmission, rear end... and will split any ancilliary repairs, head work, etc...
exwrx is offline  
Sponsored Links

  Pontiac GTO Forum > The 2004-2006 GTO > Service, Maintenance and Technical Discussion

Quick Reply

Register Now

In order to be able to post messages on the Pontiac GTO Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dealer Service Guy: "I know how you are." GM Kid 2004-2006 GTO General Discussion 21 07-22-2007 08:56 PM
TSB Information for 06 GTO Red Bearded Goat 2004-2006 GTO General Discussion 4 06-02-2007 09:00 AM
How my local dealer lost the sale... ShoddyHog 2004-2006 GTO General Discussion 25 05-25-2006 02:00 AM
GM Card? fireitupgto 2004-2006 GTO General Discussion 9 06-09-2005 08:15 AM
Pontiac Dealer Service Experience Groucho 2004-2006 GTO General Discussion 12 12-01-2004 04:09 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome