I am completely frustrated with this dealer.
I called early and said I had a delamination problem with my top. The service advisor says yep, it's a common problem. I said I wasn't to confident with the new top and wondered if I could pay the difference between a transparent top and the painted one. He responded "NO!!!!! We have to put the same type of top back on it." I said I was willing to pay the difference and he said no. I asked to speak to the zone rep or the service manager and he said they'll tell you the same thing. You need to call GM.
I called the GM 800 number and filed a case with Rose from India. She was friendly enough, and put me in touch with a lady from the US, Sandy. I explained to her that my top delaminated and I would prefer a transparent top. She said that she couldn't authorize that. I told I was willing to pay the difference and she said oh, let me make a call. After 10 minutes she came back on line and said that she talked to the service manager and that he hadn't even seen my car. I told her I called and they told me to call GM. She told me to call him.
I called the service manager and again asked if I could get a trans top. NO!!!!!! Then he said I haven't even seen your car, get it in here. On lunch I ran by the dealership with the top in the bed of my truck. A service advisor looked at it and said oh, that's bad, we can't fix that one. I said could you get Dan the service manager. The advisor came back 5 minutes later and said He wants to see the car. I told him the car was in my garage, and I wasn't looking to drive it without a top. I have the mileage and the vin with me in the form of my registration. The service advisor told me they are at least 2 weeks away from a new style top being produced and that it would be 2 weeks to a month after that till they had the top. I asked for Dan again and the advisor said he needs to see the car or you're just wasting his time.
I ate lunch then headed back to work to cool off. I called the dealer again and asked for Dan. He told me he couldn't do anything without the car. I told him I'd bring the car up when the top was in and he said he couldn't order a top without the car on his lot. He needed to keep the car there. I asked if it would be kept inside since the top was half way ripped open. Nope. I asked if they would be responsible for any watter damage. Nope. He then told me he could glue the top till a new one came in. I told him the service advisor said it couldn't be fixed. He said the advisor was mistaken. I asked if GM would be responsible if the top seperated again and hit a car behind me. NOPE!!!!
Back to GM 800. Sandy at the 800 number. I told her I was willing to pay the difference in price and save GM the hassle of getting me a rental and storing my car till the top came in. She asked if I knew how much the difference was. I told her from numbers I'm seeing it's about 500-700 and even the 700 number was acceptable. She said she would call me back. She did to tell me the money difference at the dealer was 2300 if I wanted the clear top. She told me if I wanted to get the top fixed I needed to follow the dealers instructions. In other words bring him the car and let it get ruined in a Florida rainstorm.
I called the dealer for one last shot. He told me to bring the car, leave it for a couple of days and he would fix it good enough to get me through till the new top came in. I told him again, only if they kept it inside. His answer was, take it to the dealer that sold it to you, it's their problem not his. I explained to him that I got my last Camaro serviced there, my Z06 serviced there, my GTO serviced there, and this car. I also told him I sent friends there to get service. I would have bought the Vette there, but a salesman was rude and they wouldn't budge from 3k over sticker versus the 3k under sticker I got at the dealer I bought it from (90 miles away). He said sorry your problem not mine. If you want a top bring the car in.
I called Sandy back and her response was to try another dealer. By now it was 4 pm so I'm just waiting till tommorrow.
I know this much, Vann Gannaway Chevrolet in Eustis has seen the last dime they'll get from me.