Could have had a Vibe! (Long)
More on my buying experience last week. I should note that I'm almost 53, buy a lot of cars, and like to think I've minimized the profit of the seller on most cars I've bought in the last 20 years, anyhow.
Had set up time to meet sales manager at a Covington VA Pontiac dealer Friday evening. Even called when I got on I-64, and he said "Oh yeah, you're only 40 minutes away!"
Got there in about 40 minutes, and find he's gone. The Vibe is setting outside, a scruffy looking sales guy comes out, shirt tail partly out (Maybe because he was about 350 lbs, no joke) and says "You must be Mr. so & so".
I say yeah, and I guess this is the Vibe. The car was filthy inside and out, (brand new car only 80 miles on the ODO). We take it for a drive, the dash is dirty, stuff rattling around in the back, so we bring it back.
At this point I'm really pissed because I had negotiated a sale price on the Vibe and trade price for the Liberty with the sales manager, and I know from previous experience this guy will have no authority to make any adjustments. The good news is that my wife who was pro Vibe before this said she didn't want anything to do with this car or the dealership. So we bring it back, and wiped the smile off the sales guy when I said no way would I trade my car for this one, and if they want to sell a car then they should keep appointments, and clean up the car they want to sell. He, and another sales guy looked totally dumbfounded that I would suggest such a thing.
While on the road, received a call back from the sales manager at Berglund Pontiac Mazda in Salem, VA, and told him if it didn't work out in Covington, we may be by to take a look at the Mazda3. He was a little disappointed, but agreed, and said they were open until 8 at Salem.
Gave him a call back after the Covington fiasco, and he was anxious for us to see the 3. Even though he sells both, he thought the 3 was a better car for the money. When we arrived, he had a new silver one cleaned up and waiting.
I cannot describe the difference in the way we were treated. If I could buy a car every week from Berglund I would, just to go through the experience again. Granted, I qualify for supplier price on Mazdas, so the negotiation was only over the trade of the Jeep but they were very close to other offers I had received, and we made a deal.
We didn't actually reach that point until after their normal closing time though, and it was for a different color than they had ready for us. Everyone stayed over, including the service guys that cleaned this car inside and out for us. I had even said we wanted the platinum instead of silver, and I would be happy to take it as is and clean it myself. The finance guy, the business manager, the sales manager,all cheerfully stayed, and we didn't clear out of there until 9:45, and no on complained. Even then, the Les wanted to completely go over the owners manual with us, but we declined. They truly treated my wife and me like royalty.
I should also mention the sale guy Les, is the only salesman I have ever encountered that actually knew more about a car he was selling than I did.
Anyhow, thanks for letting me vent about the Pontiac dealer in Covington, and if this helps out Berglund in Salem, then that's great. They deserve it.