OK guys - I get it and some service depts can be the craps, but get this....
Took the goat in for its second service to Motor City Pontiac Quick Lube. I have a service plan on the car provided at no charge by Pontiac.
I called to ask for a service appt, but they said, not to worry, no appt needed, we should be able to change your oil and rotate in about 30 minutes unless the shop is really busy. I went in at lunch.
The service guy says, the GTO requires 5W-30 M1 and right now I'm out, but It is supposed to be here any minute. Sorry for the inconvenience, may I call you when it arrives? Sure says I and off I go.
He called back at 2 and said his oil delivery was in, please come back at your convenience and will get you squared away. Went in at four, there were four guys all over the car, and I watched every move. Delco PF46 filter, correct oil, they even asked me to come underneath and have a look, which I did.
They pulled the car out, the service manager came out, asked me if I was happy with the car and the service, said that the car was going to be pulled around for the rotate - please - if you like- go talk to the technician - follow me and I'll show you where it is going. WOW - I did.
Ever so gently up the car went, and the tires were moved, and torqued, pressure checked, ( the guy knew what they were supposed to be ) but said, it is hot and they are going to read high. He was right.
This store gets it - 30 minutes later I'm done and they did it totally right, and no charge. NICE
HIGHLY RECOMMENDED for SoCal folk.