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68 GTO Convertible
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Discussion Starter · #1 ·
Hi,
I had ordered with Ames before and need to get some more spare parts. But as I need some advise on some parts I tried to contact them...three times in the last 2-3 weeks, not even a receipt notification back....

Anyone from Ames around here?

Cheers!
 

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1967 400/400
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1,678 Posts
Same with Butler... Welcome to the new phony baloney BS world. Why answer the phone when you can sit at home watching Oprah and collecting Covid Bucks. That being said, Im sure that Ames is still open.
 

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1967 400ci/TH400
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135 Posts
I've called and ordered parts twice in the last week......answered both times, usually I'm 1 or 2 in the phone queue.
 

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68 GTO Convertible
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62 Posts
Discussion Starter · #7 ·
Calling from Germany can be a bit difficult - I send some mails with pictures....
 

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Hi,
I had ordered with Ames before and need to get some more spare parts. But as I need some advise on some parts I tried to contact them...three times in the last 2-3 weeks, not even a receipt notification back....

Anyone from Ames around here?

Cheers!
I just ordered a voltage regulator from them by phone Monday 10-4-21
 

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480 Posts
I've ordered from Butler and Ames in the past couple weeks. Both shipped quick. Surprised at the slow response by email. The couple times I've had to reach out to them, they respond pretty quick.
 

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1967 400/400
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1,678 Posts
I've ordered from Butler and Ames in the past couple weeks. Both shipped quick. Surprised at the slow response by email. The couple times I've had to reach out to them, they respond pretty quick.
I've had zero luck with calling or emailing Butler. Ive been trying to spend $3000 with them, for the last 3 weeks. So, now Im just going to use Summit. I simply don't buy all of the "covid excuse" crap. If they have people filling orders and shipping, then they should have phone support... and if the sales employees arent showing up, then the owners should extend business hours and answer the calls themselves. I treid to call last night, one minute before they closed, and I got a message that it was outside hours.

Same with Holley, same with Edelbrock. I get it... Covid... all your employees are sick, pretending to be sick, or are quitting and getting govt bucks... so you can no longer take my calls or answer my emails... yet you continue to post on Facebook, Twitter, Youtube... and are prominent in all of the magazines and Hot Rod shows. It doesnt take Sherlock Holmes to see whats going on.

IMO, it isnt that they cant survive, it's that theyre not willing to do what it takes to survive, and Americans have long forgotten about loyalty and patronage, so were enabling these companies to ride high on the hog, while we eat the crap down below. When these companies have to fight to keep their boats and vacation homes, then you watch how quick they answer the phone and lower their prices.
 

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I will add on to the pro Butler update. They treated me well and were fully up front about potential delays with my short block. I am very pleased with the work they did and plan to buy from them again. On a shipping issue, not their fault at all, but a Fed Ex invoice that showed up about a year late. They absorbed most of the cost on that instead of sticking me with the late bill. I respect them for having integrity. There is a lot of nonsense going on with the plandemic but some people really are losing friends and family so I give them extra slack.

I love Ames too. Been buying from them since 1985 I think? Always been honest and responsive with me.
 

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UPDATE: Credit where credit is due, Butler just called me and spent 30 minutes answering all of my questions. So yes, it's heard too reach them, however they are offering exceptional service, when you do finally reach them.
Glad that worked for you. They may just be short staffed now. I've had great luck with them. Other than the big components. most of my engine build came from them.

That being said, Summit is great too. I've been buying through them since I had my Camaro 20 years ago.

I'll be following your fuel injection project close. That's on my list too. Maybe for this winter. I went with a Torquer II intake on mine so that I wouldn't have to buy a different one should I swap over the FI.
 

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Hello DT,

Yes, Ames is still in business...

I contacted them on October 11th, was on hold a few minutes before the call was answered. Wanted an update on the remainder of my order for a headliner and sail panels. The representative said about another week. All other items I ordered were in stock and arrived in a timely manner.
 

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68 GTO Convertible
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62 Posts
Discussion Starter · #17 ·
Thanks to you guys here in the forum I could spot what I need to order, and there is response to an online order. However, a reply to multiple EMail inquiries would have been appreciated as well...
 

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1969 GTO, 400, 4sp, Goldenrod Yellow. 2005 GTO, 6.0, 6M, Yellowjacket with dealer installed sunroof
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11 Posts
I've talked to them 5 or 6 times and placed 5 orders through them in the past few weeks. They are open and still doing a great job, but a bit old school as the website ordering doesn't work well and I don't email, so always call and wait on hold which is usually only a few minutes.
 
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