The recent catastrophic transmission failure I've experienced has me very concerned about my ownership of this fine car.
It's not even so much that the Tremec went kablooie after freeway 31,000 miles, though that is disappointing. It's the way the service department initially dealt with the problem.
Their default position is that the customer is an idiot. Feed him happy talk, blame someone else, deal with the situation in the most half-assed way possible, and send him on his merry, drooling way. That is a dangerous position to take.
The GTO reflects a huge step forward in GM's attempt to resurrect the Pontiac brand from it's pathetic legacy, as the Holden exhibits a driving experience and build quality that is head, shoulders, and most of the torso above and beyond her Red Arrowhead stable mates. If this is the future of GM, it is bright indeed. However, the whole ownership experience needs to improve if GM is to assert its role as the worlds best car maker...and a huge part of that comes from the quality of work, attitude, and general professionalism of the service department.
They have a loooooong way to go.
It's not even so much that the Tremec went kablooie after freeway 31,000 miles, though that is disappointing. It's the way the service department initially dealt with the problem.
Their default position is that the customer is an idiot. Feed him happy talk, blame someone else, deal with the situation in the most half-assed way possible, and send him on his merry, drooling way. That is a dangerous position to take.
The GTO reflects a huge step forward in GM's attempt to resurrect the Pontiac brand from it's pathetic legacy, as the Holden exhibits a driving experience and build quality that is head, shoulders, and most of the torso above and beyond her Red Arrowhead stable mates. If this is the future of GM, it is bright indeed. However, the whole ownership experience needs to improve if GM is to assert its role as the worlds best car maker...and a huge part of that comes from the quality of work, attitude, and general professionalism of the service department.
They have a loooooong way to go.