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I believe I was treated very unfairly by KEVIN FRAZIER, a salesman from Walnut Creek CA, who works at Michael Stead Nissan, I have a link on the bottom, here is a copy of the email I sent to them. Please note, Jugal was the person who showed me the car, and Kevin Frazier was the person who was supposed to close the deal:
hey there Jugal, this is tommy, I have decided to pass on the black GTO, I am passing not because of you, You were great and handled the process professionally, I am passing because I did not like the way Kevin Frazier and the Manager handled the sale. I believe that if an offer has been made, it should stand. An offer of $25500 was made initially then an offer of $24500 was made. I left for 10 minutes to think about it and when I returned to accept the offer, Kevin said it was too late and now the price is $26500. Obviously he was playing games with me by going back and forth with the manager and eventually going back to $25000, I pretty much knew then that I did not want to deal with Kevin Frazier anymore. Add to the fact that while we were talking I constantly heard "he's not ready to buy" in the background. I don't know if the manager thinks that antagonizing the customer is a good thing, but it is not. I applaud you for not being in the closing process because it was a unprofessional display of salesmanship. I apologize for taking your time that day, but I should have an apology from Kevin Frazier and your manager that was there for wasting my time after I was done talking to you. And to top it off, Kevin called me an hour and a half later while I was already half way home to offer me a price that was $250 higher than the initial best offer ($24750), that was just stupid on his part, I came all the way to Concord (2hr trip) to make a deal, A deal was offered ($24500)and later accepted, only to have the offer taken away by Kevin Frazier. And now Kevin expects me to make a second trip back to take his offer of $24750. I am really upset with this situation. I will be sending this experience with Kevin Frazier to the BBB as well as all the forums I can find for all GM cars. I will urge people to not deal with the Michael Stead dealership, and if they do, I hope they will deal with Jugal and only Jugal, I ask you to please show this to your collegues, or at least Kevin Frazier. Very Unsatisfied, Tommy C
if you are interested, here's the link ,http://www.walnutcreekgmc.com/index.jsp click on used cars and look for the GTO I hope some of you guys will contact them and let them know that these kinds of sales practices will not be tolerated by many customers.
By the way BIG MIKE, I am definately considering the Purple one now, wish me luck, T
If anyone of you guys belong to other forums, Please post and repost for me, incase I miss any. T
hey there Jugal, this is tommy, I have decided to pass on the black GTO, I am passing not because of you, You were great and handled the process professionally, I am passing because I did not like the way Kevin Frazier and the Manager handled the sale. I believe that if an offer has been made, it should stand. An offer of $25500 was made initially then an offer of $24500 was made. I left for 10 minutes to think about it and when I returned to accept the offer, Kevin said it was too late and now the price is $26500. Obviously he was playing games with me by going back and forth with the manager and eventually going back to $25000, I pretty much knew then that I did not want to deal with Kevin Frazier anymore. Add to the fact that while we were talking I constantly heard "he's not ready to buy" in the background. I don't know if the manager thinks that antagonizing the customer is a good thing, but it is not. I applaud you for not being in the closing process because it was a unprofessional display of salesmanship. I apologize for taking your time that day, but I should have an apology from Kevin Frazier and your manager that was there for wasting my time after I was done talking to you. And to top it off, Kevin called me an hour and a half later while I was already half way home to offer me a price that was $250 higher than the initial best offer ($24750), that was just stupid on his part, I came all the way to Concord (2hr trip) to make a deal, A deal was offered ($24500)and later accepted, only to have the offer taken away by Kevin Frazier. And now Kevin expects me to make a second trip back to take his offer of $24750. I am really upset with this situation. I will be sending this experience with Kevin Frazier to the BBB as well as all the forums I can find for all GM cars. I will urge people to not deal with the Michael Stead dealership, and if they do, I hope they will deal with Jugal and only Jugal, I ask you to please show this to your collegues, or at least Kevin Frazier. Very Unsatisfied, Tommy C
if you are interested, here's the link ,http://www.walnutcreekgmc.com/index.jsp click on used cars and look for the GTO I hope some of you guys will contact them and let them know that these kinds of sales practices will not be tolerated by many customers.
By the way BIG MIKE, I am definately considering the Purple one now, wish me luck, T
If anyone of you guys belong to other forums, Please post and repost for me, incase I miss any. T
